I disagree with below comments. I recently purchased a sofa and found the customer service to be exceptional. This was a huge decision for me and I felt like I was treated very respectfully and kindly. No pushy salespeople wanting to make a sale. I would definitely recommend going to this store. They were so helpful in helping me choose fabrics and helping me keep within my budget. I can't really say enough kind things.

I was so disappointed with this Ethan Allen. I have shopped others with great results, but this location let me down. The customer service was the worst I have ever seen. I tried to return a piece of furniture that the salesperson ordered wrong, they wouldn't take it back and told me they would take me to court. I am appalled by the way I was treated. The owner only cares about dollar signs and not the actual customer. Never will I shop this location again.

Long story short, Ethan Allen promised me something that they couldn't deliver. Had they done research prior to taking my money, this would have been discovered much sooner. The problem was not discovered until 2 months after having ordered the piece.



The store owner promised to pick up the piece and give me a complete refund, but never called me to make arrangements. Instead, he hired an attorney to act on his behalf. The second of two letters stated that he would take "no further action" with regards to my complaint.



I am very disappointed that this could not be resolved amicably. Only after I filed complaints with the Better Business Bureau and the Vermont Attorney General's office did they contact me about following through on the refund.



What upsets me most of all is that I felt good shopping at Ethan Allen as it is a Vermont company and I wanted to shop local.



Be aware that if you shop at this Ethan Allen location, you are taking a big risk. If everything runs smoothly, then you'll most likely be happy. But if something goes wrong, don't expect responsible customer service in response.



From their website (http://www.ethanallen.com/corporate/culture):

"Entrepreneurial: We take full responsibility. We grow the business. We meet the challenges. We provide exceptional service. We do not pass the buck. We are forward-thinking. We make it work."



Don't count on it.