SOOOO helpful! They helped me and my friend out of a real crappy situation when we were stranded on the side of the highway after an accident. Knew proper protocol for transporting an AWD vehicle - 10/10 recommend. Super nice and friendly and will go the extra mile to help you.

I had an appointment with Metro Metals for 8:00AM on January 24, 2017, they sent a PLC Tow to scrap my mom's car. I met them at my mechanic's house and upon arrival, at 8:04, I see the tow truck is already there. I called the home office (the only number I had) and notified them I'm here and I see their tow truck. I get out of my vehicle ( with my elderly mother, who's car was being scrapped) we stood outside of the vehicle, title in hand, awaiting the tow truck drivers approach and instead he gets out of his vehicle and starts checking the straps on the mini van that is already on the truck bed then without a word returns back to his vehicle. At this point it is now 8:15. We continue to stand outside until he unexpectedly pulls away! There is absolutely no way he did not see us there considering we made eye contact multiple times, yet he didn't say a word to us. I call the home office again, thinking that he is maybe turning his vehicle around to get ready to tow the car (it is now 8:25). The man at the home office says he's going to call him and call me back. He calls me back at 8:38 and notifies me that the tow truck driver said he had been waiting too long and left, which I notified him of what actually happened and he says, "Well, you'll just have to reschedule." I told him I would call another company and hung up. They are extremely incompetent and rude. I had heard bad things about this company before, but that topped the cake. I will never do business with them again (I missed work for them to waste my time) and will continue to notify anyone who needs a tow or would like to scrap their car to NOT do business with this company.