So far my experience with this office has been frustrating because of multiple events. I noticed a $100 for a "policy rate change" on my motorcycle policy out of nowhere and called to find out what was going on.



I spoke to Brooke, an Agent at the office, who I asked to explain the reason for the automatic withdraw and she has not given me any explanation as to why I received it.



I asked to speak to Kim on multiple occasions & she was rude and would not give me a straight answer as to when he would be back in the office.



I explained I never received any bills and she verified that the address I CALLED EARLIER TO BE UPDATED was never updated.



Basically they withdrew $97.47 ontop of my monthly without a valid reason and refused to give me my money back.



Please take your business to a different office, I will no longer have insurance through statefarm.