"NUTLEY VACUUM CO. Is the best vacuum store in my mind. I had a dyson vacuum that was under warranty and they fixed it why i waited for it i came all the way from NY City. They did not charge me for the warranty parts or labor for the warranty. They did recommend to me to have the vacuum serviced because it was very dirty from my 3 dogs. So i did have it serviced for $70.00 When i came back from having lunch in one hour it looked like it was (NEW) i was so happy i gave him a $10.00 tip. This was the best service i have had in a store in a very long time. I did not buy the vacuum from them but i will buy the next dyson vacuum for Nutley Vacuum co. and i recommend them to all of you and my friends. "

Called Dyson and they referred me to Nutley Vacuum (they own three stores - other two are J&S Vacuum Co. and Livingston Vacuum Co.). Vacuum would not stand upright. Unit was off the track. Dyson authorized them to complete the repair of my dyson DC25 ball vacuumNutley Vacuum claimed that it was due to unit needing to be cleaned and serviced. Claimed that cleaning and service needs to be done every year. A $70 job. The telescoping wand also did not work. Complained to Dyson who of course took Nutley Vacuum's ridiculous explanation but offered to "let management know".Nutley claimed that the vacuum needed a part that was covered but also needed to be serviced and cleaned. While Dyson may not have to cover a vacuum that has a sock stuck in it, nutley apparently uses Dyson's policy to allow them to charge customers for covered warranty service. As soon as you walk in, they claim that the unit needs a $70 cleaning every year and they automatically blame any defects on that.