I absolutely loved going to Kleinfelds, it was the best dress experience! They're the friendliest bridal boutique, so accommodating, and so willing to help you. I had the bright idea to drive down with family (suppose to be a 2.5 hour drive) which turned into 4 and a half with traffic. I was so upset I was going to be late for my appointment so I called and the women at the desk said it was no problem and she would just let them know I was running late. But I ran through the door an hour late for my app. She kindly said she would put me in anyway, instantly relieving my anxiety. My bridal consultant was Lisa, and she was awesome. I showed her many pictures of dresses I liked and specifically what I liked about them. I wanted something unique about my dress, I didn't care if it lacked lace, or sparkles, or had everything at all I just wanted it to be my own. I told Lisa my budget was max $2200, and she said they're dresses normally start at $2500. However every dress she brought in had something unique about it and was in my price range. I fell in love with a dress that DID have everything, it was beautiful and It was only $1300. I honestly did not expect to find the dress for me, and when I realized I didn't have the 60% deposit she asked if I had anything at all and she would ask about a short deposit. I didn't have a dime to put down on it sadly, but she gave me her phone number so I could text her when I wanted to come back to purchase the dress. I plan on going back tomorrow :) I'm so grateful for the opportunity to go! And strongly urge other brides-to-be to as well!

I'm reading the reviews and am very shocked! I'm a plus size girl and was treated awesome at Kleinfelds. I don't know if they have a large selection of plus size or not because it was never discussed with me. I just tried on dresses I liked. The salespeople were amazing and so down to earth. I'm a huge fan of the show and couldn't believe how nice they all were! I didn't feel rushed at all, and in fact felt like I knew my favorites right away and they still wanted to show me more. Yes my consultant left me a few times with an intern, but it's s commission based job, so I totally understand. I actually didn't but a dress that day, but am planning on going back to do so. Their attitude never changed when I admitted I wanted to shop around a bit. I'm from California and I highly recommend them. I've never felt so special...

AFWUL EXPERIENCE. I had a fat black woman (I think her name was Jacqueline but I don't remember). Very rude and disrespectful. I felt like a school girl being told off. And this was supposed to be one of the best experiences of my life!!! She was only nice when I said I liked a dress and maybe buy it (of course, commission). But I didn't buy and I advise you not to go there!!!!!!!!

ASK FOR JACKIE A

BEST EXPERIENCE! This was the first and LAST place I went dress shopping! Jackie A made my experience amazing! I brought in pictures I liked and she was able to nail exactly the style I wanted! It only took a few dresses to find the one! And she was VERY respectful of my budget. It makes me sad to see all of the negative comments because I had the best time dress shopping!!! Everyone was so attentive and courteous and (to me) it seemed like the fame did not go to all of their heads like everyone else says. I did not feel pressured or rushed to buy a dress AT ALL. As I was getting close to finding a dress, Jackie stayed even longer with me and gave her next appointment to another consultant. I HIGHLY RECOMMEND JACKIE. She has knowledge of every single dress in the back storeroom and how they look on different body types!

I said NO to buying a dress from Kleinfeld and you should too!

I'm writing this review in hopes that it will help future brides make the decision to not go to this over-rated store and to go somewhere else where they will receive the proper attention and courtesy they deserve. It is unfortunate that I find myself having to write this to blow off a little steam after a very unpleasant trip to Kleinfeld this past weekend in search of the perfect wedding dress. Having been a fan of the show Say Yes to the Dress for a while, I was really looking forward to the big day of my appointment. I live in Toronto and had planned to not try on any dresses until my trip to NYC to make my experience that much more memorable. My appointment was at 4pm Friday and at that time I was paired with sales consultant, Lisa and introduced to a newly hired intern. I had emailed the store weeks before the appointment with a list of dresses I was very interested in, they replied and let me know what the store had in stock and that the dresses would be ready for me the day of my appointment. However, Lisa was unaware of this and did not have the info so good thing I printed off pictures with style #'s to bring with me. The first 15 minutes into my appointment (you only get 1.5 hours) was spent waiting while my dresses were pulled and I then found out that 2 styles were completely missing, nobody knew of their whereabouts. On top of this, Lisa repeatedly left me in the change room mostly for reasons unknown as she did not tell me, but I overheard one of the reasons being that she was assisting in making a sale with a customer that was in the day prior. She left me with the intern that had no idea what she was doing and didn't have answers to any of my questions, one simply being "do you know what time it is?". I was becoming frustrated with the experience too soon and sadly was not able to fully enjoy it, the dresses I tried on seemed to be either missing belts, one was missing a bolero or the colour was not quite right. I knew the colour was off because the dresses were dirty, they are dragged around the carpeted floor day after day and you can tell they don't clean the dresses. The place was pure chaos, I would guess there was at least 100 people inside the store at the beginning of my appt, if not more and it was a far cry from the intimate session I was hoping for with my family and friends. After trying on about a dozen dresses and showing my parents and 2 of my bridesmaids, I wasn't sure how much time had passed but I was running out of options in my price range ($2,000-$4,500). Lisa convinced me to try on the dress I liked best again, it was gorgeous but I wasn't 100% convinced, something was not quite right. I started to feel pressured by Lisa to buy the dress, telling me that this dress was perfect for me. It didn't feel right to make the decision, one reason being because the belt for the dress was missing, but mostly because of the pressure and all the times where I was abandoned in the change room, I couldn't look past it. So I told Lisa that I needed to think about it, I had scheduled only one other appointment for my time in NYC, which was at Wedding Atelier on 5th Ave. After sharing that information with Lisa, her attitude toward me did a complete 180 degree turn. She said and I quote (in a very rude tone), "I wish you had told me that you had another appointment scheduled, as I have been keeping our cashier on staff waiting for you!". I did not know they closed at 5:30 and that it was 5:35. I couldn't believe my ears, she actually thought I would buy this dress under all this pressure and ridiculousness. I was in shock and really just wanted to leave the store, so I did. The service at Wedding Atelier the next day was above and beyond and everyone was so real, I found my dress there and I’m so glad I did not give my business to Kleinfeld Bridal

You should save yourself the time and money too!!