Had to have my truck towed and i dont know exactly how long it took them to get there but it seemed like after i hung up the phone with them, i stepped out of the truck and looked down the road one way and then the other way and they were there. Was amazing how fast they got there. They had a full size flat bed and actually put the truck in netural to pull it up on the flat bed rather than dragging it while it was in park like ive seen so many times and makes me cringe thinking about how bad that is for the car. Or a manual teansmission in gear and e brake on and just dragged up the flat bed, summit did not do that they took care of my truck like they actually cared. They are expensive but you get what u pay for. If u want ur car banged up and drug around while in gear tearing on ur tranny and brakes and axels and tires and everything else then call someone cheap, if u want ur car taken care of and properly towed and are willing to pay for what u get then call summit.