VERY UNPROFESSIONAL, I SHOULD'VE OFFERED MY 1ST GRADER A BAG OF CANDY AND WOULD'VE HAD A BETTER OUTCOME. SHE BIT OFF MORE THAN SHE COULD CHEW AND IT SHOWS. IF SHE SCHEDULES YOU IN FOR A 2 HOUR CLEANING YOU WILL GET 75%, THE REST IS SPENT ON THE PHONE OR CLEANING AFTER THE SIDEKICK. EXPECT NO WALK THROUGHS AND YOU WILL ALSO NEED TO BE A MINDREADER, IF YOU WANT A BED MADE, MAKE IT YOURSELF BECAUSE SHE WON'T. THE TIME IT TAKES FOR HER TO TELL YOU THAT CHANGING A CRIB SHEET IS AN "EXTRA" TO BE ASKED FOR IN ADVANCE IS MORE THAN ENOUGH TIME TO HAVE CHANGED ALL 5 MATTRESSES! SHE WON'T STAND BEHIND HER 100% GUARANTEE, SHE MUST HAVE COPIED AND PASTED THAT FROM A REPUTABLE COMPANY'S WEBSITE. THE "DEAL" WAS AN HOUR TO AN HOUR AND A HALF FOR 1 KITCHEN OR 1 BATHROOM FOR A SET PRICE,WHY QUOTE A WHOLE HOUSE CLEANING TO BE DONE IN 4 HOURS? I HAVE 4 BATHS AND 5 BEDROOMS AND ALL THE OTHER ROOMS A HOUSE HAS! WELL,YOU GET THE IDEA.