They said they couldnt service my 1 year old hoover rug shampooer (which has a 2 year manufacturers warranty) without a receipt, another place I tried in aurora had no problem with doing warranty work on a new machine without a receipt. They misdiagnosed a problem with an internal leak from a connection that was visibly loose. When I brought the shampooer in initially I pointed it out to them, but they got me for $50 a new upper tank and reattached the hose for no charge. I would have been okay with that if their fix worked but that connection came loose after about 5 minutes of use at home. Their repair job on my shampooer was either incompetent or dishonest, I m not really interested in which one.