If I could I'd give it zero stars. They had my vacuum for 8 weeks and never even once touched. I needed a new belt and it to be cleaned out. They told me 2 weeks when I dropped it off. After 3 weeks no call it was ready. Tried to call to check on status, phone disconnected. My husband finally a week after that left work to stop by after not being able to call and the store was closed even though it was business hours. At this point I was afraid I had lost my Dyson. Two weeks later not being able to get through on the phone my husband stopped in on his day off to be told it would be a couple more days. After another two weeks go by and still no one calls to say it's ready he goes back and they say they haven't even touched it so he brought it home. So now after 2 months I still do not have a functioning vacuum. And the owners could not care less no reason, no sad excuse just we didn't get to it. I'd rather be told we don't have time to repair your machine than be without it for two months and get it back in the same condition.

My neighbor took an old family heirloom vacuum to be fixed and when she went in to pick it up, they claim she never left it. She is an older woman and left almost in tears and didn't know what to do. She went back the next day and they had closed up the shop for good. They stole it from her.

I take my vacuum in for service twice a year. It is always serviced quickly and efficiently. They never replace anything that doesn't need replacing. I trust their knowledge and work.

Horrible place. I took my "rugdoctor" into this place for a second time (this place is one of the few authorized repair shops in AZ for the rug dr). It was never fixed the first time I had it "repaired" there. That was in December and it is now February. When we call to see whats going on were told "the part is on order." We feel as if were putting the owner out. Worst customer service Ive seen in a looong time.

highly recommended, honest and faithful to their customers. They will go the extra mile for you. Great service.

The store is run by a gentleman & his son. It's a smaller Mom & Pop store, and we've been treated very nicely whenever visiting. They spend lots of time with you to make sure you have all the info you need to make a good decision. Vacuum parts have been extremely reasonable, too.