I called several times because of a death in the family to request a delinquency to be waived as an exception. Not one rep ever showed sympathy or empathy. There responses are robotic and scripted. I will NEVER do business NMAC ever again.

I would never do business with them again, nor would buy Nissan. I feel that they hiring only people with IQ below ZERO. Customer service calls rerouted to Philippines. It would be ok, if they can at least speak English. Zero problem resolution. Never call back. Nothing done. Nothing setup right. I would recommend to anybody just to go to different company and buy different brand of car

Absolutely the worst service I have ever dealt with. I have an issue that began in August 2011 and it is now Feb. 2013. This issue I have attempted to relieve by calling NMAC. Every time they tell me it will be fixed and my credit will be readjusted within 15 days. After a couple of weeks I call back to see if all is well and it never as been resolved. I don't know why they keep telling me it will, when it never does. I have finally spoken to a supervisor over a year later and nothing has changed. I have asked for NMAC to call me back once resolved and not ONCE have I received a phone call. This issue is still not resolved and is impacting my credit. I will honestly never be the same due to my time with NMAC, and I planned to buy a home in Sept 2013...thanks NMAC. My girlfriend deals with Hyundai and has had good experiences. I really enjoy my Xterra, but not with all the baggage it brings with it, I will most likely be looking to another manufacturer.

The term "customer service" has come to mean rude, surly, uncooperative, unprofessional and sometimes, behavior bordering on the unethical. Unfortunately, it is not limited to NMAC, but applies to many businesses that have lost sight of the concept that the customer is the lifeblood of their ongoing existence. Many customer service representatives are so limited in their intelligence and perceptive abilities that they see absolutely no connection between the existence of their employers' customers and the fact that they have a job, or expressed mathematically no customers = no job for moi.

Agreed ,what more you will expect from a bunch of just high school pass kids trying to earn some financial freedom in developing country like India.the company pays them like 200 -250 USD per month, still those guys are delivering much more than one can expect.

Let me start by saying that I like my Nissan Sentra. I have leased it for 3 years and never missed a payment. However, yesterday I received a call saying that my lease was up. No problem. I didn't realize that and had already sent another payment. I asked to re-lease the car, but was rudely told that they demanded that I return the car and is not in the practice of re-leasing. Instead, I would have to come up with almost $10,000 to buy it. What kind of business practice is this? I am happy with the car and want to continue paying on it, but they would rather send a repo man out to get the car. THIS ORGANIZATION IS MESSED UP.

Worst customer service they have no clue what they are doing and are not helpful at all..... When asked to speak to a manager they couldn"t even do that right