I LOVE, LOVE, LOVE, Dr. Ortega. My husband and I are truly happy to have her as our family doctor. However, I had missed an appointment by a hour and rescheduled it quickly, I was told that it was alright and that they would wave the fee. I just received my missed appointment fee 5 months later??? This is not a habit, out of all appointments in my LIFE, I missed this one and get charged after they said thatit would be waived? Not very happy with billing department, rude, never returned my calls, I would move to another practice if it were not for Dr. Ortega!