Very unprofessional service and they have no sympathy for customer

Do Not Use this company



I had used them for a Ref Repair to one of my

rental property in June 2014, The Whirlpool ref was 2 years new, they came out to look at the ref and told

us it was the compressor broken and the ref

was not under warranty, and the cost was

close to thousand to get it fix. So I called

Whirlpool direct, immediately they told me

it was covered and there will not be any

charge on us. I called Payless App manager Erika several times, they told me Whirlpool will covered

it all, there won't be any charge to us.

and we had asked her to generate back

an invoice to show there wasn't any charge on

it. She did email a zero charge invoice to us.

Few weeks after the service, tenants called

claim their refrigerator still leaking, we left

several messages with them, no one return

our call, since the tenant was pregnant we

didn't want any accident to occur so we

hired another technician to get it fixed.

However, the technician told us the previous

guy did a poor job on it.

Recently when we audit our Visa stmn

and found Payless Appliance had put

in a charge on our card, we called to

the acct dept, the girl first claim it was a gasoline

fee. then later they said diagnostic fee. At times we had asked them 3 times before

the repair service

whether there will be any charge on it, They

repeated told us it was free, all covered by

Whirlpool. When my assistant called her

back, they change their version of

the charge, first they told her it was gasoline

then diagnostic fee..

.... and hang up on her. I totally dislike their nonprofessional and rude way

of doing business. They did not disclose

to us at time of service and bill us without

notifying us. Their workmanship was poor

For your own sake, do not use this

company.

Used this place to come out and fix my refrigerator. Came on time, fast, very friendly and professional. They really know their stuff. Im a very happy, satisfied customer. Will definetly call them again in the future.

I had called this business to repair my washer which stopped working the night before. The lady i spoke with on the phone ( Erica) was very polite and courteous and set me up with an appt the next working day. I was very happy i did not have to wait! She told me someone would be out at my house between 10am and 3pm. To my suprise someone showed up at 10:15 which was great. He came in, knew exactly what was going on and was very professional, he was there about 10min and knew what part was needed. He left and i got a call that afternoon for a price quote (very reasonable) and that he would be back the next day, same time with the part. He came back as said the next day and had my washer working in about 20min! I really recommend this company to anyone who needs their appliances fixed! Very prompt, friendly, and professional service and most of all, they know what they are doing!

I had a tech come to my house on 09-07-07 to have dishwasher repaired.I then wait for my part to come in from the dist. After 2 wks I follow up and they dont have any info.Then again 2wks no info.I speak with the manager and he says that he had no idea what was going on this was the first he had heard of my situation.Which he was clearly wrong because I had spoke with him prior .This place seems to be run by a bunch of confused people. I was referred to them by my warranty info from AIRPORT APLIANCE. If your in need go somewhere else!!!!!!