I took my dog to Cardinal Animal Hospital on Dec. 19 to be groomed. The front desk staff asked me do I want her groomed like her prior visits. I said yes. When I got by dog back the haircut was not like the priors but left way 2 long. I was not upset at all. I told this to the front desk staff and told them no big deal. I will just bring her back after the holidays to be re-groomed. They then proceeded to tell me that the groomer who has been grooming my dogs for the last 2 years no longer works there and they had a new groomer. Well if I had known that to begin with I would had shown the new groomer past grooming photos. The groomer called me about a week later and apologized and I told her no big deal again and that I will bring her back after the holidays to be re-groomed. I made a new apt. on Jan 12 and took her in on Jan 19. The new groomer was there and I showed her photos and all was good. I just went and picked up my dog and the front staff says to me that the groomer gave me a 10.00 discount off of the haircut. I told them I was not going to pay that. They are now telling me that they told me that I would have to bring the dog back within 7 days. First of all no one ever said that to me. And I mean no one. Otherwise I would have brought her back. It was the holidays and I did make a new apt. on the 12th. Anyhow, after much heated argument with the manager who tells me if I do not pay the charge for the grooming that they will send it to collections. I paid them. I gathered all my dogs files and will never step foot in that place again. Why should I have to pay for 2 haircuts within a 3 week time span?? When I say 3 weeks, the dog was groomed on the fourth week because that is all I could get. But the staff at Cardinal did not care. They just wanted money. They could care less if I have paid 120.00(including tip the first time) in just 3 weeks. I use to like Cardinal. But if they can not at least give a little on this and do the right thing they will never see my money, my dogs or me ever again. Still fuming over this. Have contacted my credit card company and filed a dispute.