The repairman was rude. I paid $35.00 service fee that was to be deducted from the repair charges. But he refused to do repairs requested, that would have cost approx.$235.00, because he wanted me to replace my oven. I had a different repair service come out they said my oven was great other than the glass in the door. They replaced it and I tore up the card from West Coast appliance Repair to make sure I never call them again and will pass the information on to my friends.