I took my bird to My Zoo yesterday, and had an absolutely terrible experience. Never having visited this vet before, I called in advance, and asked specifically what it would cost to have her beak and wings trimmed. On the phone, I was told $45-$50, based on the size of the bird. This seemed a bit high (Noah's Ark only charges $30), but our normal vet didn't have an opening this week, so I agreed. They asked if it would be my first visit, I said yes, and she agreed that $45 was likely the price.

At the visit, I paid the $45, and met with the vet. Just as they were about to start, I was informed that there would be an ADDITIONAL $50 charge for an "assessment," since I hadn't been to My Zoo previously. I attempted to decline, stating that on the phone I was only told about the $45 I had already paid, but was told it wasn't optional. The "assessment" included the vet simply asking if my bird was healthy.

I wasn't informed at any point of the extra $50 fee until the appointment was already taking place, and I had already paid upfront the $45. In the end, a 5 minute appointment for simply trimming a small bird's beak and wings cost $95 - over 3 times what we've paid at other clinics for the exact same thing.

When first arriving, I liked the idea of returning to My Zoo, since it is closer to where I live. However, after blatantly being lied to about price, and trapped in a situation where I couldn't leave without losing the initial cost, I will never return again.

Really love everyone at this office, they're super responsive and helpful. They go out of their way to explain everything and make sure you know what all of your options are and what the costs will be. Would definitely recommend to anyone.

Deb and her crew are fantastic! The care that they provide is very personalized and they always go the extra mile to make sure that your animal gets the care that they need while still keeping it affordable.