Big O Tires
2550 E Germann Rd, Chandler, AZ 85286
480-726-0077
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10/07/13
Provided by YPmobileI had my minivan in here 3 time strong to resolve a brake issue-so frustrating����
08/06/12
Provided by YP.comWhat a mess. Short version: The manager doesn't know what he is doing. Doesn't know how to talk to, or deal with clients. Coward.
Long Version: I called ahead to ask how long it would take for a rear brake job, 35 min. Ok that's reasonable. I will just take my 2 young children with me. We will run errands across the street. The manager Ryan, called me an hour later and told me what else needed to be done. Struts. Ok well not today, just the brakes. He didn't tell me at that time that he had ordered the wrong brakes. (Or he said that they brought the wrong brakes). I am a very forgiving person. But he didn't tell me. I am wandering around with my 2 young boys. I get back there and I had to ask him why it was taking so long. Then he tells me. But he insists that it is really close and the guy will be there and it will be done in no time. At about the 2 hour mark I give up and call a friend to come and get my kids. Now the wrong brakes have been ordered 3 times. I start to get irritated. TELL me to go home? nope he doesn't offer a ride or anything. At 4 hours I am seething. My friend comes back and gets me. He offers 10% off on my strut job. That makes me madder. I tell him to think of something better. Get a call soon after that it is all done. Bob the mechanic comes and picks me up. He is a very nice man. I liked him very much. Wish I could use HIM in the future. He knows what he is doing. I call Ryan a week later and ask him what he has thought of. 15% off. Never mind. I'm going some where else. I'm Done. They got the job done but the customer was completely mishandled. This was about 3 weeks ago. I'm over it but I wanted to warn others that the manager is incompetent. If not that, young and inexperienced.
06/07/12
I want to say i went in there for an oil change the gentleman told me I needed two tires ,His name is eddie valdez I made sure i got his name ,he was very honest,and has excellent customer service,I didnt wait long,and I am telling others about this store Ive been at other locations and this one is the best!!! Just what everybody is looking for excellent customer service,honest,no long waiting times ,I would tell everybody ask for eddie !!!!
- General Info
- Welcome to Big O Tires, The Team You Trust®! Our legendary friendly service here in Chandler, AZ keeps our customers coming back for more! Early, late & weekend appointments available. Free alignment checks. Home to our namesake brand, Big O Tires, & the major brands you count on like Michelin, BFGoodrich, Continental, Cooper, Goodyear, Hankook, Mickey Thompson, Nitto, Pirelli, Sumitomo, & Yokohama. We bring you straight talk about tires, oil changes, brakes & suspension, A/C service, wipers, belt & hose replacements, new batteries, headlights, taillights. Don’t let the check engine light or a flat tire slow you down! Visit Big O Chandler for honest, worry-free tire & auto service.
- Extra Phones
In PA. or N.J. Toll Free: 888-847-3768
- Hours
- Regular Hours
Mon - Sat: Sun: - Category
- Wheels
- Services/Products
- Air & Cabin Filter Air Conditioning Alignment Auto Repair Auto Service Brake Repair Brake Service Brakes Check Engine Light Electrical Service Exhaust Repair Exhaust Service Muffler Repair Muffler Service Mufflers New Tires Oil Change Steering Suspension Tire Repair Tire Service Wiper Blades
- Payment Options
- Location
- Crossroads Towne Ctr
- Other Links