I have been taking my parents to Dr. Cerni for almost 3 years. She has a wonderful way with the elderly. One outstanding feature is that after everything is done with the appointment, she takes the time to sit down and once again review what was found or instructions. We don't to emergency with every problem and she is willing to talk to me after hours for help.The office staff is good too. A "5 star" rating is appropriate, she is top notch.