Mikey (dog) is very shy and has a difficult time meeting new people. Ruth handled him expertly!! I was so relieved to see how quickly he took to her. 45 minutes later, he was returned to me smiling and wagging his tail looking oh so handsome. His coat was shiny and soft and I love how she trimmed up his ears, tail & feet. He looked fantastic and he smelled great too. And I was able to relax in the comfort of my home while she groomed him. Excellent service!! Fantastic value!!