They were able to remove old stains that I had in my carpet that other companies could not. There staff was very professional and took there time making sure that they went over everything and that I was satisfied. There were no hidden costs. The price they quoted me was the price that I paid. They were at my house when they said they were going to be and even called me to let me know they were on there way. I definately recommend them and will be calling them in the future.