I''m new to Alterra and impressed with Marcus and Dana. Very Courteous, clean thorough, and professional.
David B. - Covina, CA.

Both Dishonest and Unreliable



Alterra Pest Control out of Anaheim California is the epitome of a bad company.



Their bright eyed and well-spoken door to door salesperson convinced us that it would be $99 a year, which gave us pest control sprays every 3 months.



Sounded like a good deal. Unfortunately I didn't read the small print. It was not $99 per year, but rather $99 every 3 months. And you committed to a full year of it with your signature.



To make matters worse, they consistently no-show after wasting our time waiting at home for an appointment with their pest control specialist.



Infuriating. Stay far, far away from Alterra Pest Control out of Anaheim CA.

Great service! Thank you David O. For once again providing great customer service and a wonderful quality pest control service for us in West Covina.

Just had my first service call with Alterra and was very pleased. My technician was Caleb and he was very courteous, professional, and knowledgeable.

Just had a wonderful first experience with Alterra! Their technicians, ROBERT G. and BRIAN D. were very courteous and professional!

Gregory V. provides excellent service. He always takes care of the problems that each season brings. I am particularly thankful that he makes sure my gate is closed after each visit so my dogs don't get out! Thanks!

Tanner just completed the initial service on my home and did a great job. Professional courteous and efficient.

Wendie H.



Christian just completed initial service on my house. He was extremely thorough and polite. Good job.

Gregory S. just completed the initial service on our home and did a great job. As he could not spray inside my closet (my cat was hiding there), he was kind enough to offer me special moth repellants for the inside of my closets. Very nice and thoughtful of him. And, much appreciated.

Just had an excellent experience with Jesus R of Alterra Pest. He was on time, well dressed and well spoken - a real professional, he completed the task quickly and expertly. This was a follow-up to take care of something that was missed during the regular service. Alterra stands behind its promises.

Jon L - Gregory V and James G are always professional. They check in when they are here and always ask if we have any issues of which they need to be aware. We have not had a pest issue since we began using Alterra in June 2012. When we call for service in between regularly scheduled appointments Alterra is there within one business day. Couldn't be happier.

We just had our first service with Alterra, and I am pleased. They showed up on time, they were very polite and explained how the service works. Chris H. was very professional and showed me where our problem areas were. Took the time to answer any questions and was easy to deal with.

Customer: Tim J.

I had service done on my home by Danny, out of Anaheim. This is the second time that I was here when he serviced our home, and first of all he was on time. Estimate arrival was from 9am to 11am and he arrived at 9, excellent! He was very polite, thorough, and listened to my concerns and trouble spots on the property. He handled everything very professionally and even recalled some conversations we had on his last visit. He remembers his customers.

Gregory V did an awesome job with our ant issue. He was very friendly and informative. Thank you!

On 11-26-14 the technician placed 2 rat traps in my attic space.



On 12-11-14 I called to notify the company that we believed the traps had killed one or more rats and someone needed to come out asap to remove the remains. We were initially told nobody was available till the following Monday but after some discussion they agreed to come out on 12-12-14.



On 12-12-14 the technician at some point came, sprayed the front yard, left a note and left the premises. At no time did the technician attempt to call us or ring the doorbell so he could retrieve the remains.



Then we left on a two week vacation and returned home to find maggots crawling on the floor near the entrance to the attic in our hallway. I called Alterra right at the point they opened at 9 a.m. and was given a half-hearted apology and told someone would be out the next day. At first I was ok with that but then the maggots began to multiply and so I called back at 4 p.m. requesting someone come over immediately. The service manager was rude and condescending and made no effort to rectify the problem despite my pleas. All I got was excuses and more half-hearted apologies.



I am disgusted that this company allowed dead rats to decompose in my attic instead of removing the remains promptly. The service manager wouldn't even offer us a refund or allow us to cancel our contract. I've never been more angry at a service company in my life.

Danny made me feel really comfortable. He showed me how the trap works. He used our ladder since it wasnt indicated he needed one. The next person that came out had orders to bring a ladder and he did not. Danny has a great attitude!

Danny did a great job! He's very thorough and always has a smile!

Jodi C.**** Matt H. did such a great job! He was personable, professional and informative. Loved the work he did and best of all, the ants and spiders are gone!!!! Not to be seen again, immediately upon treatment! Thank you Matt H you get a WOW!!!!

Daryl did an awesome job!!! he spent a lot of time spraying inside and outside and asked lots of questions - very professional, excellent service!! he gets a WOW!!!

Rain or shine, Danny was here to take care of business! It was a scorcher today and Danny was ready to go a few rounds to make sure everything was done to our satisfaction. Very professional, excellent service. Highly recommended. Happy birthday Danny, and good luck on that golf game this weekend!